Experienced analyst and process engineer with a focus on quality control and assurances. Offers nineteen years of professional technical experience. A dynamic leader with excellent problem solving skills and the ability to effectively communicate to all levels of management.
Incorporates a hands-on approach using the partners-in-accountability method to all projects with a customer service focus. As communications and support leader with WHONET, provides technical, logistic, and strategic support to the WHONET team, collaboration hospitals, and the Tennessee and Vermont Departments of Health.
In earlier work with Fidelity National Information Services, was responsible for managing 20 associates. Monitored quality calls, and coached, developed and trained staff to perform at site objectives. Also developed technical documentation for training program with newly hired representatives applying the philosophy of partners in accountability using SMART goals.
I believe strongly in doing everything the quality way. As a small business owner I pride myself on assisting other local small businesses. Assisting my community to grow through the use of technology. I have the skills, knowledge, abilities, and vision to execute for you! To view a copy of my resume, please click below.